JTL Mobile

Frequently asked questions

How long does shipping take?: Orders placed before 2pm EST ship same business day when inventory allows. Standard domestic delivery is typically 3–6 business days; expedited options appear at checkout when available.
What is your return policy?: Unopened items in original packaging may be returned within 30 days of delivery for a refund or store credit. See our Returns & Refunds Policy for full details.
Do you ship internationally?: We currently ship within the United States. International shipping may be added later; join the newsletter or contact care for updates.
Where can I view my order status?: Sign in and open My Account → Orders for tracking and history. You will also receive email updates when your order ships.
How do I know a part fits my device?: Each listing includes compatible models in the description. When in doubt, contact concierge with your exact model number before ordering.
Do replacement parts include a warranty?: Parts and tools are covered against defects for 30 days from delivery. Installation damage or misuse is not covered—professional installation is recommended for screen and battery swaps.
Do I need special tools for repair?: Many listings note required tools. We stock basic repair kits and precision drivers; add them to your cart if you are servicing devices in-house.

Still have a question?

Send us a note and our concierge team will follow up.