JTL Mobile

Frequently asked questions

How long does shipping take?: Orders placed before 2pm EST ship same business day when inventory allows. Standard domestic delivery is typically 3–6 business days; expedited options appear at checkout when available.
What is your return policy?: Unopened items in original packaging may be returned within 30 days of delivery for a refund or store credit. Opened personal care items may qualify for replacement if defective—contact concierge with your order number.
Are your products cruelty-free?: We do not test finished products on animals and work with suppliers aligned to that standard. Full ingredient lists appear on each product page.
Do you ship internationally?: We currently ship within the United States. International shipping may be added later; join the newsletter or contact care for updates.
How should I store oils and serums?: Keep bottles tightly closed, away from direct sunlight and extreme heat. Natural actives stay freshest when stored in a cool, dry place.
Where can I view my order status?: Sign in and open My Account → Orders for tracking and history. You will also receive email updates when your order ships.

Still have a question?

Send us a note and our concierge team will follow up.