JTL Naturals
Frequently asked questions
- How long does shipping take?
- Orders placed before 2pm EST ship same business day when inventory allows. Standard domestic delivery is typically 3–6 business days; expedited options appear at checkout when available.
- What is your return policy?
- Unopened items in original packaging may be returned within 30 days of delivery for a refund or store credit. See our Returns & Refunds Policy for full details.
- Do you ship internationally?
- We currently ship within the United States. International shipping may be added later; join the newsletter or contact care for updates.
- Where can I view my order status?
- Sign in and open My Account → Orders for tracking and history. You will also receive email updates when your order ships.
- Are your products cruelty-free?
- We do not test finished products on animals and work with suppliers aligned to that standard. Full ingredient lists appear on each product page.
- How should I store oils and serums?
- Keep bottles tightly closed, away from direct sunlight and extreme heat. Natural actives stay freshest when stored in a cool, dry place.
- What is the shelf life of natural products?
- Each product page lists a best-by or period-after-opening guideline. Store as directed and discontinue use if scent, color, or texture changes noticeably.
Still have a question?
Send us a note and our concierge team will follow up.